Privacy Policy

Last updated: 4 March 2026

1. Who We Are

Industrial Warehaus Property Group Limited (Company No. 17065656) is the data controller responsible for your personal data. Our registered office is at 11–12 Old Bond Street, Mayfair, London W1S 4PN.

If you have any questions about this policy or how we handle your data, please contact us at enquiries@iwpg.co.uk or call 020 7788 7828.

2. What Information We Collect

We may collect the following personal information when you use our website or contact us:

  • Your name, email address, phone number and any message you send via our contact or enquiry forms.
  • Technical data such as your IP address, browser type, operating system and pages visited. This is collected automatically through cookies and server logs.
  • Any information you provide to us directly by phone, email or in person.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to property enquiries and provide information about our services.
  • To send you details of properties that may be of interest, where you have requested this.
  • To manage our relationship with you as a client or prospective client.
  • To improve our website and services.
  • To comply with legal and regulatory obligations.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Consent: Where you have submitted an enquiry form or opted in to receive communications from us.
  • Legitimate interests: To manage our business, respond to enquiries and improve our services.
  • Legal obligation: Where we are required to process your data to comply with the law.

5. Who We Share Your Data With

We do not sell your personal data to third parties. We may share your information with:

  • Third party service providers who assist us in operating our website and delivering our services (for example, our form processing provider Web3Forms).
  • Professional advisers including solicitors, accountants and insurers where necessary.
  • Regulatory bodies or law enforcement agencies where required by law.

6. How Long We Keep Your Data

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for up to 24 months unless you ask us to delete it sooner. If you become a client, we will retain your data for the duration of our business relationship and for a reasonable period afterwards in line with our legal and regulatory obligations.

7. Your Rights

Under UK data protection law, you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of any inaccurate or incomplete data.
  • Request deletion of your personal data.
  • Object to or restrict processing of your data.
  • Request a copy of your data in a portable format.
  • Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at enquiries@iwpg.co.uk. We will respond within 30 days.

8. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

  • Essential cookies: Required for the website to function properly.
  • Analytics cookies: To help us understand how visitors use our website so we can make improvements.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the website.

9. Third Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any website you visit.

10. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our website uses SSL encryption to protect data transmitted between your browser and our servers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint, please contact us:

Industrial Warehaus Property Group Limited
11–12 Old Bond Street, Mayfair
London W1S 4PN
Email: enquiries@iwpg.co.uk
Phone: 020 7788 7828

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.